Cancellations and returns

If your goods are not manufactured to your specifications then you have the right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. No goods will be accepted for return without prior agreement. Please contact us beforehand in either in writing or by e-mail, telling us that you are returning the goods and stating your reasons. Returns are made at the customer’s expense although we may waive this responsibility in certain circumstances. We reserve the right to implement an administration charge for orders cancelled by the customer at any time prior to manufacture of that order.

Dispatch Policy

Whilst every effort will be made to ensure that the items shown are available, if we are unable to supply the goods we will notify you as soon as possible upon receipt of your order. You will then be offered a refund or alternative product. You will receive confirmation of your order within a few days. It is the customer’s responsibility to notify us of any errors or changes required within 2 days of receipt of confirmation. We usually begin to manufacture the goods within seven days. If you have ordered a house sign or special project we regret that if the process has already begun we may be unable to make any amendments.